Privacy Policy

Privacy Policy for El Ranchero Spiced Tortilla Chips

Introduction

Welcome to https://el-ranchero-spiced-tortilla-chips.chicagotortillachips.com! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from visitors and users of our website and services, available at https://el-ranchero-spiced-tortilla-chips.chicagotortillachips.com (henceforth referred to as “our site” or “we”). Our policy is designed to comply with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • European Union’s General Data Protection Regulation (GDPR)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy covers all aspects of our site, including but not limited to:

  1. Our website and its various pages.
  2. All applications and services offered through our platform.
  3. Interactions with our team through emails, calls, or text messages.
  4. Any third-party tools or platforms linked from our site, which have their own privacy policies that govern their data handling practices.

Processing Activities

When you engage with us in the aforementioned ways, we may collect and process the following types of personal data:

Account and User Information:

  • User name and login credentials.
  • Contact details (email, phone number).
  • Address for shipping and billing purposes.

Payment Details:

  • Credit/debit card information.
  • Billing history and transaction records.

Financial Data:

  • Bank account numbers (if provided for direct deposits or refunds).
  • Information about your salary or income (for subscription plans or premium services).

Purchase History:

  • Products purchased on our site, including quantities and prices.
  • Shopping preferences and behavior.

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs) or advertising IDs.
  • Device type and operating system.

Location Data:

  • GPS coordinates and location services data when you use our mobile app or visit our stores.

Feedback and Reviews:

  • Comments, reviews, and ratings left by users on our platform.
  • Responses to customer surveys.

Social Media Information:

  • If you choose to log in through social media accounts, we may collect your profile information from these platforms.

Product Interactions:

  • Details about products viewed, searched for, or added to a cart.
  • Subscription preferences and service usage data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. Our cookies are categorized as follows:

  • Strictly Necessary: These ensure basic functionalities of our site, such as login sessions and language preferences.
  • Preferences: Cookies in this category remember your settings and choices, like language and display preferences.
  • Analytics: They help us understand how users interact with our site, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and its purpose:

  • Account Information: Retained while your account is active and for a reasonable time after account closure (to prevent fraud).
  • Payment Details: Stored securely for billing and transaction records, typically up to 7 years.
  • Purchase History: Kept for 5 years to facilitate returns, refunds, and improve shopping experiences.
  • Communication Records: Retained for 2 years to manage customer relationships.

When you request the deletion of your account or specific data, we will follow our secure procedures to ensure compliance with this policy.

Data Security

We take robust security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

  • Encryption: We use encryption protocols for data in transit and at rest.
  • Secure Third-Party Processing: For payment processing, we engage secure third-party providers who adhere to industry standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

Our services are not directed at individuals under 18 years of age (or the legal age limit in your jurisdiction), and we do not knowingly collect personal information from such users. If you believe we have collected data from a minor, please contact us through the methods provided below, and we will take prompt action to rectify the issue.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking for the deletion of your data, subject to certain exceptions.
  • Restriction: Limiting the use of your data in specific circumstances.
  • Data Portability: Receiving a copy of your personal data in a structured format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be treated fairly and not discriminated against when exercising your data rights.

To exercise these rights or submit a complaint, please reach out to our privacy team using the contact details provided below. We will respond within the time frame specified by applicable law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our site and/or notified via email to all affected users. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or data handling practices, please contact us:

  • Email: privacy@el-ranchero-spiced-tortilla-chips.chicagotortillachips.com
  • Mailing Address: El Ranchero Spiced Tortilla Chips Privacy Team, 1234 Main Street, Chicago, IL 60601 (replace with actual address)